Our "Meet the Expert" series introduces you to our team of experts around the world. This "behind the curtain" view will help you get to know who we are on a professional and personal level, and highlight how our colleagues work together on our higher purpose to improve patient health and safety throughout the complete product lifecycle.
Meet Beverly Zhuge, Lead Clinical Systems Consultant
What do you do at ProPharma? How does your role support improving the health and safety of patients?
As a Lead Clinical Systems Consultant, I guide clients through their entire lifecycle of R&D system adoption. Project management, configuration, and post-implementation services are just a few of the activities I support.
Successful adoptions start with finding a fit-for-purpose system; all Sponsors have different functional requirements. One of the most exciting aspects of my role is system selection and strategic advisory; it broadens my knowledge of various vendors in the clinical technology space and enables me to support clients from the very beginning of their digital transformation. A day in my life often entails meeting with clients to understand business needs, developing tools to maximize their end-user adoption, and contributing to ProPharma's internal R&D Technology knowledge base.
Life science organizations have complex quality, clinical, and regulatory requirements, and their technology must be fit-for-use. My objective is to enable customer success by earning operational efficiencies with each successful implementation and ensuring the solutions comply with current regulations and GxP principles. In turn, our clients can accelerate the development of new treatments, which better positions them to improve patient outcomes.
What do you like best about working with clients?
I've been fortunate to work with clients ranging from emerging biotech startups to top 20 pharmaceutical companies. I love building relationships with each customer and developing an understanding of their goals, challenges, and needs. Every organization is different, allowing me to design innovative solutions and gain insights on industry trends. Through consulting, I see the tangible impact of my efforts.
What is one lesson you’ve learned in this industry that has most helped you?
Constant innovation, which is a steady process of re-invention, not a final state. Regulations are often updated due to scientific advancements, societal concerns, and legislative shifts, among other reasons. The exigency of Emergency Use Authorizations (EUAs) during COVID-19 and the replacement of Directive 2001/20/EC with EU Clinical Trial Regulation 536/2014 (EU-CTR) are two recent developments that challenged organizations to adapt their business processes and accelerate products to market. With demand for COVID-19 vaccines past its peak, pharmaceutical companies in that space must evolve again to remain competitive.
These trends emphasize the importance of adaptability and agility. As organizations seek to embrace new science and approval processes, their R&D solutions must align quickly with evolving needs. Cloud computing can empower organizations to dismantle informational siloes and keep pace with regulatory changes—but only if they implement technology clinical systems wisely. Likewise, this lesson holds true personally; continuous learning about new technology and market trends is critical in my line of work.
Tell us a little bit about yourself outside of work.
I'm an aficionado of travel and nature. Cultures and languages fascinate me because they introduce me to fresh perspectives and ways of living. I've been to fifteen countries so far and have many more to go!
Post-pandemic, I've developed a strong appreciation of the outdoors and recently got into half-marathons. I completed my first half in Zion National Park and look forward to my next race in Grand Teton. When I'm not running (on a trail or off to another continent), you'll find me curled up with a good book.
What's one thing you’d like for potential clients to know about ProPharma?
ProPharma's not only has domain expertise that spans multiple therapeutic areas, but we also have the capability to provide a variety of services in R&D technology, regulatory science, clinical research, quality, pharmacovigilance, and medical information. We can be a single-source provider for your organization no matter your product's development phase. As a RCO, ProPharma is truly mission-driven to improve patient health and safety.
