As the pharmaceutical landscape in the Japan and Asia-Pacific (JAPAC) region continues to evolve, the demand for efficient, high-quality medical information (MI) services has never been greater. Our offshore contact centers in India and the Philippines offer pharmaceutical companies an unparalleled blend of innovation, customer excellence, and cost efficiency. With years of experience and a proven track record, our offshore solutions are designed to meet the specific needs of the JAPAC market, whether through fully integrated offshore services or hybrid models that combine the best of both worlds.
In this blog, we delve into the advantages of utilizing offshore contact centers and highlight the successful models we’ve implemented with our clients, delivering robust, compliant, and scalable MI services.
India & the Philippines: Global Leaders in Contact Center Delivery
India: A Hub of Expertise and Cost Efficiency
- Highly Skilled Workforce: India is home to a vast pool of highly educated professionals, including MDs, nurses, and pharmacists, many of whom are proficient in English and possess extensive technical literacy. Our teams are made up of professionals with significant experience in the pharmaceutical industry, particularly in medical information, further enhancing their expertise in this complex field.
- Cost-Effective Solutions: India offers significantly lower labor costs, enabling clients to scale their services without incurring substantial expenses while maintaining exceptional quality standards.
- Global Coverage with Local Expertise: Our operations in India are strategically designed to support JAPAC time zones and beyond, ensuring round-the-clock availability for clients seeking global MI coverage. Additionally, the team is well-equipped to provide local MI services in India, offering multilingual support in English, Hindi, and other regional languages, along with a deep understanding of local market nuances.
The Philippines: Agility and Cultural Alignment
- Rapid Access to High-Quality Talent: Like India, the Philippines boasts a large, highly skilled workforce. Our top-tier experts enables clients to scale up operations rapidly, whether for new product launches, transitions from incumbents, or handling high-volume inquiries during recalls or stock shortages.
- Advanced Education and Technical Expertise: The Philippines is renowned for its highly educated workforce, with many professionals holding advanced degrees, such as PhDs or specialized qualifications in pharmacy, nursing, or medicine. This strong educational foundation enables them to deliver high-quality MI services, even for the most technically demanding inquiries.
- Cultural Compatibility and Language Proficiency: The strong Western influence in the Philippines, coupled with excellent English proficiency, ensures that the workforce is well-versed in Western cultural nuances. This cultural alignment translates into exceptional customer service that resonates with clients and customers in ANZ and other global markets.
- Cost-Effective Operations: The lower labor costs in the Philippines allow clients to maintain high-quality MI services on a more constrained budget. This cost efficiency is especially valuable for companies seeking to balance quality with affordability.
Conclusion: Tailored Offshore Solutions for the JAPAC Region
We’re uniquely positioned to help clients transition their MI services to a model that leverages the strengths of offshore contact centers in India and the Philippines. Whether through a hybrid approach that combines ANZ-based services with offshore support or a fully offshore solution, our extensive experience ensures a seamless transition without compromising service quality. Our team of specialists are committed to customer excellence, scalability, flexibility, and cost efficiency.
With ProPharma, you can trust that your MI services are in capable hands, enabling you to focus on what matters most—delivering innovative healthcare solutions to the world.
Ready to access 25 years of world-class medical information expertise?Contact us today!
