Best-in-Class Global Contact Center Services
24/7/365 Contact Centers
Experience uninterrupted support with our round-the-clock contact centers, ensuring your customers receive assistance whenever they need it, day or night.
+35 Languages Supported
Break down language barriers with our diverse language support. We provide assistance in over 35 languages, ensuring a seamless experience for your global customer base.
+10 years per Partnership
Build lasting relationships with a partner who stands the test of time. Our average partnership duration of over 10 years reflects the trust and reliability we bring to...
Global Contact Center Services
With strategically positioned and seamlessly integrated contact centers around the world, we provide customizable contact center services to meet the needs of companies of all sizes. Whether you need medical information, patient support, commercial inquiry handling, or other extended medical information services, our team of contact center specialists has the knowledge and experience to effectively support your needs.
ProPharma's Global Contact Center services “follow the sun,” providing 24-hour services for pharmaceutical companies. Our team is comprised of experienced healthcare professionals (HCPs) and life science graduates who act as an extension of your team, communicating essential product information in the areas of drug/device information and product safety.
Consistent, High-Quality Services to Meet Your Needs
The global contact center is a crucial component of pharmaceutical and healthcare companies' efforts to provide accurate and timely information to healthcare professionals, patients, and the public. When inquiries or requests are received, they are triaged based on urgency and nature, with trained professionals providing detailed responses, fulfilling the requests, or escalating more complex cases.
Our subject matter experts (SMEs) and medical writers are well-equipped to assist in generating custom responses. Utilizing various communication channels, the contact center delivers information to healthcare providers, patients, and other stakeholders, adhering to strict regulatory guidelines and confidentiality standards. Continuous training and quality control measures are implemented to maintain the highest standards of service, making ProPharma's global contact center an essential resource for accurate and reliable product information dissemination.
Global Contact Center Locations
North America
europe
Asia Pacific
Global Contact Center Locations
US and Canada
Raleigh (HQ)
107 West Hargett St.
Raleigh, NC 27601
Philadelphia
501 W. Office Center Dr, Suite 350
Fort Washington, PA 19034
Windsor
3000 Temple Dr, Suite 200
Windsor, ON N8W 5J6
UK and Europe
Berlin
Siemensdamm 62
13627 Berlin
North Yorkshire
Olliver, Aske, Richmond
North Yorkshire, DL10 5HX
Asia Pacific
Melbourne (Hawthorn)
Unit 5, Level 2, 40 Burwood Rd
Hawthorn VIC 3122
Hyderabad
3rd Block, 7th Floor,
My Home Hub, Madhapur, Patrika Nagar, HITEC City,
Hyderabad, Telangana 500081
Tokyo
5-27-5 Sendagaya, Shibuya-ku (suite 13-101, 13-102, 13-113, 13-130)
Makati City
7th Floor Office F
Armstrong Corporate Center
HV Dela Costa Ave.
Salcedo Village
Makati City
Shanghai
138 Huaihai Middle Road
Huangpu District, Shanghai
3rd Floor
Shanghai Plaza, 03S106
Global Contact Center Experts
News & Insights
April 24, 2024
The Trifecta of Promotional Review: What is a PRC & What do They Do?
The mystique of PRC unveiled – what is it and why you need it to assure successful promotional review. You have received approval from the regulators. You have a dynamic sales force in place. They...
April 23, 2024
Meet the Expert: Sarah Giorgio
Our "Meet the Expert" series introduces you to our team of experts around the world. This "behind the curtain" view will help you get to know who we are on a professional and personal level, and...
March 26, 2024
EU Pharmaceutical Legislation Reform: Where Are We Now?
On April 26, 2023, the European Commission proposed a new package of pharmaceutical legislation1 to revise many of the currently applicable Regulations. Background This revision is considered by many...
News & Insights
April 18, 2024
ProPharma Now Certified as Medidata Rave EDC Accredited Partner
Leading Research Consulting Organization (RCO) Receives Medidata Accreditation for the RAVE EDC Module, Enhancing Clinical Trial Efficiency and Data Integrity for sponsors. RALEIGH, April 18, 2024 –...
April 10, 2024
ProPharma Announces Changes to Its Executive Leadership Team
Strategic Leadership Appointments to Propel Global Growth RALEIGH, April 10, 2024 – ProPharma, the leading global provider of regulatory, clinical, and compliance services for the life sciences...
January 24, 2024
ProPharma Announces the Appointment of Vicki Gashwiler as Vice President of Clinical Operations, Medical Technology
RALEIGH, January 24, 2024, ProPharma Group (ProPharma), the leading global provider of regulatory, clinical, and compliance services for the life sciences industry, and a portfolio company of Odyssey...
