Best-in-Class Global Contact Center Services
24/7/365 Contact Centers
Experience uninterrupted support with our round-the-clock contact centers, ensuring your customers receive assistance whenever they need it, day or night.
+35 Languages Supported
Break down language barriers with our diverse language support. We provide assistance in over 35 languages, ensuring a seamless experience for your global customer base.
+10 years per Partnership
Build lasting relationships with a partner who stands the test of time. Our average partnership duration of over 10 years reflects the trust and reliability we bring to...
Global Contact Center Services
With strategically positioned and seamlessly integrated contact centers around the world, we provide customizable contact center services to meet the needs of companies of all sizes. Whether you need medical information, patient support, commercial services, or inquiry handling, our team of contact center specialists has the knowledge and experience to effectively support your needs.
Our Global Contact Center services provide 24/7 services for pharmaceutical companies. Our team is comprised of experienced pharmacists, nurses, and other healthcare professionals (HCPs), life science graduates, and professional customer service representatives. They act as an extension of your team, communicating essential product information in the areas of drug/device information and product safety, as well as patient support and commercial services.
Consistent, High-Quality Services to Meet Your Needs
The global contact center is a crucial component of pharmaceutical and healthcare companies' efforts to provide accurate and timely information to healthcare professionals, patients, and the public. When inquiries or requests are received, regardless of their complexity, they are triaged based on urgency and nature, with trained professionals providing detailed responses and fulfilling the requests.
Our subject matter experts (SMEs) and medical writers are well-equipped to assist in generating custom responses. Utilizing various communication channels, the contact center delivers information to healthcare providers, patients, and other stakeholders, adhering to strict regulatory guidelines and confidentiality standards. Continuous training and quality control measures are implemented to maintain the highest standards of service, making our global contact center an essential resource for accurate and reliable product information dissemination and timely patient support.
Global Contact Center Locations
North America
europe
Asia Pacific
Global Contact Center Locations
US and Canada
Raleigh (HQ)
107 West Hargett St.
Raleigh, NC 27601
Philadelphia
501 W. Office Center Dr, Suite 350
Fort Washington, PA 19034
Windsor
3000 Temple Dr, Suite 200
Windsor, ON N8W 5J6
UK and Europe
Berlin
Siemensdamm 62
13627 Berlin
North Yorkshire
Olliver, Aske, Richmond
North Yorkshire, DL10 5HX
Asia Pacific
Melbourne (Hawthorn)
Unit 5, Level 2, 40 Burwood Rd
Hawthorn VIC 3122
Hyderabad
3rd Block, 7th Floor,
My Home Hub, Madhapur, Patrika Nagar, HITEC City,
Hyderabad, Telangana 500081
Tokyo
5-27-5 Sendagaya, Shibuya-ku (suite 13-101, 13-102, 13-113, 13-130)
Makati City
7th Floor Office F
Armstrong Corporate Center
HV Dela Costa Ave.
Salcedo Village
Makati City
Shanghai
138 Huaihai Middle Road
Huangpu District, Shanghai
3rd Floor
Shanghai Plaza, 03S106
Global Contact Center Experts
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Rajul Jain
President, Medical Information
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Dave Bezick
Director, Medical Information
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Hannah Hunter
Director, Medical Information
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Katie Tonge
Director, Medical Information
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Leanne Shaw
Senior Director, Medical Information
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Valerie Huh
Associate Director, Global Innovation
-
Victoria Evans
Director, Medical Information
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Eric Brandon
Director, Patient Services & Contact Center Operations
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Explore the role of FDA's Animal Rule in drug development, including how it shapes the approval of certain new drugs and biological products.
News & Insights
June 13, 2024
ProPharma Receives 2024 CRO Leadership Award
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ProPharma and PBL introduce Cell Factory Box for decentralized Cell & Gene Therapies manufacturing, reducing costs and improving patient access to life-saving treatments.
April 18, 2024
ProPharma Now Certified as Medidata Rave EDC Accredited Partner
ProPharma receives Medidata Rave EDC accreditation, enhancing clinical trial efficiency. Learn about the latest milestone delivering cutting-edge solutions.
