Patient Support Programs

Our diverse team of global contact centers and field partners support patients and healthcare professionals worldwide in obtaining, understanding, and adhering to therapies for a well-rounded customer journey.

Patient Support Programs (PSPs)

Patient support programs is a broad term used to describe initiatives that help patients adhere to a specific therapy and help improve patient outcomes. With the industry becoming more interconnected through remote solutions, there is a growing need to provide patient-centered delivery models in a streamlined and efficient way.

ProPharma's PSPs are a value-add solution that leverages our existing global network to quickly execute a successful and fully integrated approach to patient and provider support.

We build completely customized programs that help improve clinical outcomes, patient adherence, and educate HCPs on how to better serve patients on these unique therapies.

PSP can be all encompassing and focus on initiatives from patient education and financial support, provider support and solutions, or the program can focus on a single component.

Patient Assistance

This type of support focuses on therapy adherence and financial assistance. These programs are designed to assist with confusing insurance coverage issues such as prior authorization support and help patients understand out-of-pocket costs with specialty therapies. They also help patients research and understand financial assistance options.

Patient Education

Treatment adherence outcomes improve with a successful education program. This support focuses on giving patients access to educational materials and programs to help them learn more about their disease and treatment.

Our experts are bi-lingual native speakers in over 35 languages and will support your program with expert handling of all patient inquiries.

Provider Support

Providers’ offices and clinics need sample drugs, mock devices, trial cards, and educational materials to help patients off the right start on the therapy. This support ensures providers are equipped with materials that ultimately help patients to get onboarded and adherent to therapy.

Speak the Right Language

Our specialists are bi-lingual native speakers in over 35 languages and will support your program with expert handling of all patient inquiries.

Global solutions

ProPharma supports clients in the Americas, EU & UK, and APAC regions. Our PSP services teams are located across the globe and are experienced health care professionals and life sciences graduates that will function as an extension of your team.

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