Kathleen Ritz has more than 36 years of experience in the global Business Process Outsourcing (BPO) and pharmaceutical industries, including Medical Information, Business Development, Client Solutions, Operations, Relationship Management, Engagement Quality and Customer Experience. Prior to joining ProPharma Group in 2019, Kathleen served as the Director for Medical Information, Major Markets at Bristol Myers Squibb. Kathleen was one of the key contributors in the globalization of Bristol Myer Squibb’s Medical Information strategy and selective integration model with MI Suppliers around the world, ensuring accurate and timely scientific exchanges in support of their brands.
Before joining Bristol Myers Squibb, Kathleen was Executive Vice President/General Manager for ICT Group, serving the Federal Government, HealthCare, Financial and Insurance verticals for over 25 years. Kathleen completed her undergraduate work in Marketing from St. Joseph’s University, Philadelphia, PA and is an active member of the Drug Information Association (DIA). Kathleen is a sought-after speaker for Medical Information Service Delivery Optimization topics at industry conferences.